Returns & Exchanges
At Rustic Bakery, we take pride in our artisanal baked goods and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Inspect Your Order
Upon arrival, please carefully examine your package for any signs of damage or quality concerns occurring during transit.
Contact Our Team
Within 48 hours of delivery, email our support team with your order number and a brief description of the issue.
Provide Documentation
To help us improve, please attach clear photographs of the damaged packaging and the specific product being reported.
Resolution Process
Our team will review your claim and promptly issue a replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing